IT Support

Experts in technology

Our expert IT Service Desk and Microsoft qualified support staff manage support Customers across the globe



IT Support

  • Highly Qualified Staff

    Our staff hold accolades in multiple fields, from Microsoft Certified System Engineers, to PRINCE2 project managers, we make sure that the right resource is always available to support you

  • Dedicated Account Manager

    All of our Customers have a dedicated account manager, someone to share your business goals with and provide you with any additional support that may be required

  • Strong Partnerships

    Spring only believe in partnering with the best and make a point of continuously reviewing this for emerging technology. Our main partnerships currently include Microsoft, DELL, HP, VMware, Gamma Networks, which is why we are able to provide you with a superior level of support

  • Best Practice

    Spring’s IT Service Desk is aligned with ITIL, the industry de-facto standard for operating at best practice, this alignment ensures that we continuously follow efficient processes and continuously evolve our policies. In addition, our staff are also ITIL certified

  • Always Available

    Our IT Service Desk is operational when you need it. Select the support package to suit your organisation

Choose a support plan

Foundation

Basic IT operations management (Patching, configuration etc)
24/7 monitoring
Monthly health reports & dashboards
24/7 help desk
 
 
 

Advanced

Advanced level IT operations management including performance monitoring
24/7 monitoring & alerting
Daily health reports & dashboards
Backup with recovery SLAs
24/7 help desk with aggressive response SLAs
 
 

Premier

Advanced level IT operations management including performance monitoring
24/7 monitoring & alerting
Custom real-time health reports & dashboards
Backup and DR with recovery / failover SLAs
24/7 helpdesk with aggressive response SLAs
Billing management and cost optimisation
Dedicated account management

Solutions

Discover how we can transform your operation through technology

Support

Protect your business with our mission-critical support options

Blog

Catchup on the latest technology trends

  • Our technical support teams follow ITIL, ensuring that your issues are dealt with swiftly and correctly and are overseen by your dedicated account manager at all times
  • Spring partners with some of the best, getting access to software and systems before they are released to the public, our strategic partnership allow us to understand and test technology before it gets deployed to you
  • All of our technical support team members are Microsoft Certified System Engineers, in fact if you don’t hold this qualification, you can’t even join the team
  • User satisfaction is key, our team will not stop working on the any issues you have until they are fully resolved

Trusted

We are trusted by the top FTSE 250 companies in the UK

Recognised

Our reports are designed to satisfy ISO27001 and other international standards

Passionate

Our support team take pride in everything we do